Terms & Conditions, Pilates & Pickle 2027
Organiser: Coolpoint Hotel Sdn. Bhd. (199301022348 (277086-T)), The Cool Point Hotel, Cameron Highlands ("we").
Last updated 27/10/2026
1. Booking and confirmation
Submitting the form is a request to book and does not guarantee a place. A place is confirmed only when we contact you to confirm placement and we receive payment as agreed. Places are limited to 30 guests; further registrations are waitlisted.
2. Prices
Prices are per person in Malaysian Ringgit. Room holder: RM1,000 standard, RM850 early bird until 30 November 2026 (23:59 Malaysia time). Second guest sharing the same room: RM450. Local guest without a room: RM450. A guest who books a room alone pays the room holder rate. Early bird applies to registrations made by the deadline, even if payment is received later. Prices may change for later bookings.
3. Cool Point Club member discount
Members receive 20% off any rate, including early bird, applied only after we verify membership. If we cannot verify it, the standard price applies. Not combinable with other promotions.
4. What is included and excluded
As described on the event page. Dinners, transport and personal expenses are not included.
5. Payment
Payment details are provided by our team after you register. Payment is due within 3 working days of our confirmation, otherwise the place may be released to the waitlist.
6. Rooms
Rooms are twin or king for up to two guests. You must nominate your own roommate when you register; we do not match guests to rooms. The room holder is responsible for the room booking. A guest who books a room alone pays the room holder rate. Check in from 2:00 pm on 29 January 2027 and check out by 12:00 pm on 31 January 2027.
7. Cancellation and refunds
All payments are non-refundable. A place may be transferred to another person with our written approval. If one guest in a shared room cancels, the room holder rate remains payable.
8. Changes by us
Timings, venues and activities may change because of weather or other reasons. We may replace an instructor or coach with a suitably qualified person. If we cancel the event, we will refund amounts paid in full.
9. Health and safety
Pilates and pickleball involve physical activity. You confirm you are fit to take part, have given us accurate health information and will follow the instructors' directions. Take part at your own risk, to the extent permitted by law. Consult your doctor if you have a medical condition or are pregnant.
10. Conduct
We may ask a guest to leave for unsafe or disruptive behaviour without refund.
11. Photos and video
We and our sponsors may take photos and video during the event and use them in our marketing. Tell us in writing at registration if you do not agree.
12. Personal data
We collect your data to manage your booking, health and dietary needs and to contact you, in line with the Personal Data Protection Act 2010. We may share necessary details with the instructors and partners delivering the event. We will not sell your data. Contact management@coolpointch.com to access or correct it.
13. Sponsors
Sponsors may provide welcome kit items and activations. Taking part in sponsor activities is optional.
14. Governing law
These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction.